Your GoPixLinks account is your central hub for managing all your links, settings, and preferences. This section covers everything you need to know about managing your account effectively.
What is Account Management?
Account Management allows you to control your personal information, security settings, billing details, and account preferences. It's where you can customize your experience and ensure your account is secure and up-to-date.
Accessing Your Account
- Log in to your GoPixLinks account
- Click on your profile picture or name in the top navigation
- Select "Account" from the dropdown menu
- You'll be taken to your account settings page
Account Settings Overview
1. Profile Information
Manage your basic account information:
- Name: Your full name as it appears on your account
- Email: Your primary email address for login and notifications
- Timezone: Your local timezone for accurate timestamps
- Anti-Phishing Code: Custom code to verify legitimate emails
2. Security Settings
Protect your account with advanced security features:
- Password: Change your account password
- Two-Factor Authentication (2FA): Add an extra layer of security
- Login History: View recent login activity
- Session Management: Manage active sessions
3. Billing Information
Manage your subscription and payment details:
- Current Plan: View your current subscription plan
- Billing Details: Update payment information
- Payment History: View past payments and invoices
- Plan Upgrades/Downgrades: Change your subscription
4. Preferences
Customize your account experience:
- Default Settings: Set default options for new links
- Notification Preferences: Control email notifications
- Language Settings: Choose your preferred language
- Display Options: Customize your dashboard view
Detailed Account Features
Profile Management
Updating Your Profile
- Go to Account Settings
- Click on "Profile" tab
- Update your name, email, or timezone
- Click "Save Changes" to update your profile
Email Verification
If you change your email address:
- Enter your new email address
- Click "Save Changes"
- Check your new email for a verification link
- Click the verification link to confirm the change
Security Features
Two-Factor Authentication (2FA)
Enable 2FA for enhanced security:
- Go to Account Settings > Security
- Click "Enable Two-Factor Authentication"
- Scan the QR code with your authenticator app
- Enter the 6-digit code from your app
- Click "Verify" to complete setup
Authenticator Apps:
- Google Authenticator
- Authy
- Microsoft Authenticator
- Any TOTP-compatible app
Password Management
Change your password regularly:
- Go to Account Settings > Security
- Enter your current password
- Enter your new password (minimum 8 characters)
- Confirm your new password
- Click "Change Password"
Login History
Monitor your account activity:
- View recent login attempts
- See device and location information
- Identify suspicious activity
- Review login timestamps
Billing and Subscriptions
Current Plan Information
View your subscription details:
- Plan Name: Your current subscription tier
- Features: What's included in your plan
- Limits: Usage limits for your plan
- Next Billing Date: When your next payment is due
- Amount: Your monthly/yearly payment amount
Upgrading Your Plan
- Go to Account Settings > Billing
- Click "Upgrade Plan"
- Choose your desired plan
- Select billing cycle (monthly/yearly)
- Enter payment information
- Click "Upgrade" to complete
Downgrading Your Plan
- Go to Account Settings > Billing
- Click "Change Plan"
- Select a lower-tier plan
- Review the changes and pricing
- Click "Downgrade" to confirm
Payment Methods
Manage your payment information:
- Add Payment Method: Add new credit cards or PayPal
- Update Payment Method: Change existing payment details
- Remove Payment Method: Delete old payment methods
- Set Default: Choose your primary payment method
Billing Address
Update your billing information:
- Personal Information: Name, address, phone number
- Business Information: Company name, tax ID
- Invoice Preferences: How you receive invoices
- Tax Information: VAT numbers, tax exemptions
Account Preferences
Default Settings
Set defaults for new content:
- Default Project: Automatically assign new links to a project
- Default Theme: Choose default bio link theme
- Default Colors: Set your brand colors as defaults
- Default Privacy: Set default privacy settings
Notification Preferences
Control what emails you receive:
- Account Notifications: Security alerts, billing updates
- Marketing Emails: Product updates, tips, promotions
- Analytics Reports: Weekly/monthly performance summaries
- System Notifications: Maintenance alerts, feature announcements
Display Options
Customize your dashboard view:
- Dashboard Layout: Choose grid or list view
- Items Per Page: Set how many items to show
- Sort Order: Default sorting for lists
- Theme: Light or dark mode preference
Account Security Best Practices
Password Security
- Use Strong Passwords: Include uppercase, lowercase, numbers, and symbols
- Don't Reuse Passwords: Use unique passwords for each service
- Change Regularly: Update your password every 3-6 months
- Use a Password Manager: Consider using a password manager for security
Two-Factor Authentication
- Enable 2FA: Always use two-factor authentication when available
- Backup Codes: Save backup codes in a secure location
- Multiple Devices: Set up 2FA on multiple devices
- Regular Review: Check your 2FA settings periodically
Account Monitoring
- Review Login History: Check for unfamiliar login attempts
- Monitor Activity: Review your account activity regularly
- Report Suspicious Activity: Contact support if you notice anything unusual
- Keep Information Updated: Maintain current contact information
Account Limits and Usage
Understanding Your Plan Limits
Each plan has specific limits:
- Links: Maximum number of links you can create
- QR Codes: Maximum number of QR codes
- Projects: Maximum number of projects
- Custom Domains: Number of custom domains allowed
- File Storage: Maximum file upload size and storage
- Analytics: Data retention period for analytics
Checking Your Usage
- Go to Account Settings
- Look for "Usage" or "Limits" section
- View your current usage statistics
- See how much of your limits you've used
Upgrading When Needed
Consider upgrading when:
- You're approaching your plan limits
- You need additional features
- You want better analytics or support
- You're growing your business or audience
Account Recovery
Lost Password
- Go to the login page
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Click the reset link and create a new password
Lost 2FA Access
- Try to log in with your password
- If you can't access your 2FA app, use backup codes
- If you don't have backup codes, contact support
- Provide proof of account ownership
- Support will help you regain access
Account Locked
- Wait for the lockout period to expire
- Try logging in again with correct credentials
- If problems persist, contact support
- Provide account details for verification
Data Export and Privacy
Exporting Your Data
Download your account data:
- Links Data: Export all your links and analytics
- QR Codes: Download your QR code information
- Account Data: Export your profile and settings
- Analytics Data: Download your performance data
Privacy Settings
Control your data privacy:
- Data Sharing: Control how your data is used
- Analytics Opt-out: Choose not to share usage data
- Marketing Preferences: Control marketing communications
- Account Deletion: Request account deletion if needed
Common Issues and Solutions
Can't Log In
- Check your email and password
- Ensure caps lock is off
- Try the "Forgot Password" option
- Clear your browser cache and cookies
- Try a different browser or device
2FA Not Working
- Check if your device time is correct
- Try refreshing your authenticator app
- Use backup codes if available
- Contact support if problems persist
Billing Issues
- Check your payment method is valid
- Verify your billing address is correct
- Contact your bank if payment is declined
- Update payment information if needed
Plan Upgrade Problems
- Ensure your payment method is working
- Check if you have sufficient funds
- Try upgrading from a different device
- Contact support for assistance
Tips for Account Management
- Regular Updates: Keep your information current
- Security First: Prioritize account security
- Monitor Usage: Check your limits regularly
- Backup Important Data: Export data periodically
- Stay Informed: Read emails about account updates
- Contact Support: Don't hesitate to ask for help